Policies & Procedures

Our commitment to transparency and compliance

Privacy Policy

Easy Route Travels processes personal data in line with UK GDPR principles, including:

  • ✓Lawful and transparent data use - We only process data with your consent
  • ✓Purpose limitation - Data is used only for stated purposes
  • ✓Secure storage - Your information is protected with appropriate security measures
  • ✓No unauthorised data sharing - Your data is not shared without consent

Data is used solely for admissions support and communication.

Your Rights Under GDPR

  • • Right to access your personal data
  • • Right to correct inaccurate data
  • • Right to request deletion of data
  • • Right to restrict processing
  • • Right to data portability
  • • Right to withdraw consent at any time

Complaints Procedure

We value your feedback and take complaints seriously. If you are unhappy with our service, please follow this process:

1

Submit Your Complaint

Email your complaint to: info@easyroutetravels.com

2

Acknowledgement

We will acknowledge your complaint within 5 working days

3

Investigation

We will investigate your complaint fairly and thoroughly

4

Resolution

We will provide a response with our findings and proposed resolution

Equality & Ethics Statement

Easy Route Travels is committed to ethical practices and equal treatment of all individuals:

  • ✓
    Equal Treatment

    We provide services without discrimination based on nationality, gender, religion, disability, or any other protected characteristic

  • ✓
    Ethical Recruitment

    We operate with integrity and transparency, never using misleading claims or false promises

  • ✓
    Zero Tolerance Policy

    We have zero tolerance for bribery, misrepresentation, document falsification, or any unethical conduct

Commitment to Compliance

We comply with all relevant UK and Canadian laws and regulations, including the Education (Overseas Student) Regulations and professional standards set by education bodies.

Terms & Conditions

By engaging with Easy Route Travels, you agree to the following:

Service Scope

Our services are advisory and supportive in nature. We do not guarantee admission outcomes.

Student Responsibility

You are responsible for ensuring the accuracy of all information provided and for complying with university and visa requirements.

Communication

We will communicate via email or phone. Please keep your contact information updated.

Liability

Easy Route Travels is not liable for decisions made by universities, visa authorities, or outcomes beyond our control.